Thanks for digging this thread up from 2-3 months back... The thing that surprised me more was with the huge reader base of the Times none of those who visited the website discovered this error and reported it back to them... Either very few people was accessing their puzzles online or the majority just chose to stay silent (like me
)...
I've reported problems to their tech support department for other errors during last month (they were fixed quite promptly) but as far as I know that particular mistake (missing solution) was not fixed at all... And I wouldn't bother to ask them to repair it now...
I must say these small errors (and their inability to repair them) wouldn't make the Times an incompetent public media... I'm sure they all try hard to get the details of more serious news reports/social issues right... And I wouldn't comment on their standpoint on political matters such as the wars etc...